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"This book is a significant leap forward for Six Sigma. It presents a comprehensive guide for applying Six Sigma tools and methodologies to where it makes the biggest difference - to drive profitable business growth."

Dr. Mina K. Gabriel
Corporate Director,
Six Sigma Plus,Design and Growth Processes,
Honeywell International
Just a thought
The best way to hold your customers is to constantly figure out how to give them more for less
Jack Welch
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